We take Data Protection seriously and is committed to ensuring that your privacy is protected.

The Health and Social Care Alliance Scotland (the ALLIANCE) takes Data Protection seriously and is committed to ensuring that your privacy is protected.  Should we ask you to provide personal information when using our website or communicating orally or in writing with our personnel, including volunteers, then you can be assured that it will be used only in accordance with this privacy policy and in line with the principles of the Data Protection Act 1998.

What Information Do We Collect About You?

The ALLIANCE collects information about you and your organisation in order to contact you regarding the ALLIANCE business.

Information collected may include your name, address, telephone number and e-mail address.  We may also require information regarding any accessibility requirements you have.

If you are involved in focus groups, consultations, events etc, your opinion, feedback and comments may be collected by the ALLIANCE.

How Will We Use the Information We Collect About You?

The ALLIANCE will collect personal information about you for the following purposes:

  • To keep you informed about the work of the ALLIANCE and issues relating to the long term conditions agenda including events and training courses
  • To give you the opportunity to be involved in policy work, campaigns and research
  • To send you information about third parties which we think you may find interesting
  • To improve the service we provide to you

Marketing and Sharing

The ALLIANCE and its sub-contractors will not sell, distribute or lease personal information to third parties unless we have your written permission or are required by law to do so.

Sub-contractors may have access to personal data while operating our IT systems, conducting our business or servicing you, but are bound by the same conditions.

Users of our website are always notified when their information is being collected by any outside parties.  We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.

The ALLIANCE seeks to ensure that the information published on its website is up to date and accurate.  However, the information on the website does not constitute legal or professional advice and the ALLIANCE cannot accept liability for actions arising from its use.  The ALLIANCE cannot be held responsible for the contents of any pages referenced by an external link.

Any personal data collected through the ALLIANCE’s website will be treated as confidential and in line with the principles of the Data Protection Act 1998.

Access to your Information and Correction

Upon written request, the ALLIANCE will provide you with a description of the personal data held about you, the purposes for which the data is or will be processed and to whom the information is disclosed.  The ALLIANCE will not comply with the request if it cannot do so without disclosing information relating to another individual who can be identified from that information.

The ALLIANCE will respond to a subject access request promptly and within 40 calendar days of receiving it.

Should your details change you should notify the ALLIANCE in order that we may update your information accordingly.

This can be done by e-mailing the ALLIANCE at info@alliance-scotland.org.uk or contact us by phone on 0141 404 0231 or by postal mail to:

The Health and Social Care Alliance Scotland (the ALLIANCE)
Venlaw Building
349 Bath Street
Glasgow
G2 4AA

It should be noted that the ALLIANCE’s e-mail system is not encrypted and anyone sending personally identifiable information via e-mail should be aware of this.

Security of your Information

We are committed to ensuring that your information is secure.

In order to prevent unauthorised access or disclosure we have put into place physical, electronic and managerial procedures to safeguard and secure information we collect from you.

Physical Controls

All confidential hard copy filing is locked in storage cupboards with limited access.

Electronic Controls

All accounts are password protected accounts.

No information containing personally identifiable information is saved to the hard drives of desktop PCs.

The ALLIANCE staff, sub-contractors and volunteers are able to access their accounts remotely therefore removing the need for information to be saved to removable media or local hard drives.  Authorisation to write to removable media is restricted.  It is the ALLIANCE policy that personal information must not be copied to removable media.  Any breaches to this policy would lead to severe disciplinary action.

The ALLIANCE website and contact database are hosted via the internet and accounts are password protected.

Shared hub computers for hub users have restricted access and cannot access personal information collected by the ALLIANCE.  Hub computers have access only to the hub drive.  Users should be aware that any information they store on this drive can be viewed by all other hub users.  Only public information should be stored on this drive.

Users of hub computers should also be aware that other hub users can access the history of websites that have been previously viewed.

Managerial Controls

ALLIANCE staff and volunteers are made aware of the Data Protection Act 1998 and policies and procedures of the ALLIANCE at induction.

Cookies

When users enter the ALLIANCE website their computers will automatically be issued with ‘cookies’.  Cookies are text files which identify users’ computers to the ALLIANCE server.  The website then creates “session” cookies to store some of the preferences of users moving around the website, e.g. retaining a text-only preference.  Cookies in themselves do not identify individual users but identify only the computer used and they are deleted on departure from the website.

Many websites do this to track traffic flows, whenever users visit those websites.

The ALLIANCE website uses third-party cookies to measure use of the website including number of visitors, how frequently pages are viewed, and the city and country of origin of users.  This helps to determine what is popular and can influence future content and development.  For this purpose, the ALLIANCE uses Google Analytics to measure and analyse usage of the website.  The information collected by the ALLIANCE will include IP address, pages visited, browser type and operating system.

Users have the opportunity to set their web browsers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time.  The last of these means that certain personalised services cannot then be provided to that user.

Contact Data Base

The ALLIANCE’s contact database contains identifiable information of our members and contacts.

The contact database is hosted by a third party.  The database is accessed only by ALLIANCE staff, volunteers, consultants and sub-contractors; all of whom are bound by the Data Protection Act 1998 and the ALLIANCE’s privacy policy.

Website

Connections to the website are not encrypted (http instead of https).  Information about our members and how to contact them that is published on our website is published with the permission of the member.

Other Websites

The website contains links to other sites.  Please be aware that the ALLIANCE is not responsible for the privacy practices of such other sites.  We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information.  This privacy statement applies solely to information collected by the ALLIANCE.

Notice of Breach of Security

If a security breach causes an unauthorised intrusion to our system that materially affects the information we hold about you, we will notify you as soon as possible and later report what action we took in response.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post the updated privacy statement to the website and any other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any we disclose it.

How to Contact Us

If you have any questions or suggestions regarding our privacy policy, please contact us at:

Telephone
0141 404 0231

E-mail
info@alliance-scotland.org.uk

Post
The Health and Social Care Alliance Scotland (the ALLIANCE)
Venlaw Building
349 Bath Street
Glasgow
G2 4AA

Opinion

Opinion

Introducing our new website

Written by: Justine Duncan