Macmillan Cancer Support’s integration success story
“Working alongside each other, being open with each other and supportive of each other really is crucial.”
Macmillan Cancer Support are well known for their partnership with Glasgow Libraries where volunteers are available to provide emotional, practical and financial support, as well as reliable information, to anyone with a cancer diagnosis. The service has grown in scope over the years and have now developed the Macmillan Volunteering Hub at Glasgow Life, with the aim to add more to the services Macmillan offer across the city. The team have already set up and manage Macmillan @ West Dunbartonshire Libraries and have recruited and trained volunteers for the Macmillan Information and Support Centre at the Beatson West of Scotland Cancer Centre.
Working in partnership with Macmillan, NHS and the Glasgow City Council, Improving the Cancer Journey provides Holistic Needs Assessments (HNA), offered at the point of diagnosis and available to take up whatever stage of their cancer diagnosis people are at.
HNAs were developed when it was identified that people living with cancer needed support beyond what was offered, including help with benefits. Recognising the need for a holistic approach the HNAs, based with in Glasgow City Council, came into being in 2014. Since then the service has helped over 3,000 people, referring those accessing the assessments to over 220 services across the city – a truly integrated approach.
Services people might be referred to include simple health related appointments such as dental and optical check-ups to referrals for counselling and support in taking part in physical activity, to name but a few.
Further examples of integration across the teams are the presence of link workers on hospital wards where they support people who are too unwell to attend assessments and those with terminal cancer.
A growing offering
Ever ambitious to grow their offerings, the Macmillan Volunteering Hub at Glasgow Life is furthering its integrated approach with a new volunteer driver initiative that will link in with Improving the Cancer Journey by taking people to and from appointments.
The aim of the new initiative is to enable those who might not be able to travel to locations where HNAs take place due to their financial situation, mobility issues or inconsistent transport options in their area. This will provide access to a service people may otherwise have been unable to benefit from. With over 80% of those who get support from HNAs saying it had improved their overall quality of life, the positive impact upon individuals is clear.
Stef McCartney who is heading up the volunteer driver initiative said: “Being able to access the HNA helps to take the worries away. You’ve got someone you can pick up the phone to, someone who can link you in to all these places, doing the admin and planning out different referrals. People don’t have the energy to do that themselves and end up not accessing services because it’s too much to sort out.”
Making integration work
The volunteer drivers form a crucial element of an integrated approach and Stef feels that open communication between teams bolsters the volunteer approach. A recent training session for Improving the Cancer Journey educated them on working with volunteers, busting some myths and growing understanding between the teams.
Stef’s feeling is that integrated teams should be equal partners, saying: “It’s important to have everyone involved, it’s important for everyone to have their say and to keep everyone updated and informed. Working alongside each other, being open with each other and supportive of each other really is crucial.”
The new volunteer driver initiative will roll out later this summer with ambitions to extend it to providing transport to the services people are referred to as a result of the HNA. It is an exciting time for Macmillan partnerships in Glasgow and a testament to furthering an integrated approach.
End of page.
You may also like:
"We offer safe spaces without judgement, where everyone is welcomed, accepted and listened to"Continue reading
"If you’re living in poverty, like most asylum seekers are, then a simple thing like a bicycle can have a massive impact on their lives."Continue reading
"These are prime examples of organisations successfully utilising innovation to overcome barriers."Continue reading
"More people are leaning on the NHS, so if we can do our bit, we can improve the benefits for our communities"Continue reading
"The more huts there are, the more people will see the benefits."Continue reading
"We’re not lecturing people on how to live, we’re just here to listen and give advice, which seems to be our strength."Continue reading
"It’s powerful being in your own reflective state, and that’s where our horses come in - they’re the teachers in all of this."Continue reading
"In reaching those heights, integration has been central in championing change."Continue reading
“If we can teach young people how to self manage, what a difference that will have in the future."Continue reading
"It ticks all the boxes as being sociable, inclusive, and good for your physical and mental wellbeing, so it has huge health benefits."Continue reading
"Going to a Men’s Shed allows men a whole different way of being empathetic, compassionate, vocal and kind."Continue reading
By working in an integrated way, Procrastination Station are leading a culture shift on ADHD awareness across Scotland.Continue reading
The values-driven approach of TL Tech aligns with the ALLIANCE, paving the way for a meaningful partnership between the two organisations.Continue reading
In partnership with CivTech, Citizens Advice Scotland (CAS) launched an innovation challenge.Continue reading
Shared Lives Plus provide a reflection on the organisation's work across the country throughout the pandemic to continue to support people.Continue reading
"We have adapted to support people in creative and innovative ways."Continue reading
The West Lothian service for people over 60 offered essential support to many, navigating the barriers in place as result of COVID-19.Continue reading
"Forth Valley Sensory Centre is set to emerge from the pandemic, stronger, and more adaptable than ever."Continue reading
"We have seen opportunities for having new conversations about what really is important to people."Continue reading
“Looking back on this period we’ll look at what was achieved when there was a common goal and a common enemy."Continue reading
Sight Scotland and Sight Scotland Veterans outline their response to the pandemic and touch on the impact on human rights during COVID-19.Continue reading
FARE Scotland supported young people to create innovative ways of coping with the pandemic.Continue reading
Organisations across Scotland found innovative ways to continue to support people throughout lockdowns .Continue reading