Introduction and practical tips on how the Scottish Government do service design through live presentation and Q&A.
The vision for the Scottish Approach to Service Design is that the people of Scotland are supported and empowered to actively participate in the definition, design and delivery of their public services (from policy making to live service improvement).
Join this ALLIANCE Live webinar for an introduction to how the Scottish Government do Service Design, with some practical tools of how to get started and a Q&A session.
Sam has worked in the User Centred Design space for the past 15 years mostly in private sector. The past two spent with Scottish Government leading a small team to build service design delivery through our Digital Transformation Service. Sam’s personal projects include working on Digital Licencing with SEPA & SNH and devolving disability benefits to Social Security Scotland.
|Time:||10.30 - 11am|
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