Care Inspectorate Complaint Function: Presentation and Discussion

Section: Membership Location: Online Date of event: 18/03/2021 at 10.00-11.30

Join us for our next digital members networking session delivered by the Care Inspectorate.

This event is for anyone with an interest in the Care Inspectorate’s role in responding to care concerns and supporting improvement.

The aim of this 1.5hr session is to raise awareness of the Care Inspectorate’s complaints function. It will provide research data on themes and the barriers to people raising concerns.

The session will go through the complaint process, covering:

  • initial contact
  • information gathering
  • factors involved in decision making and investigations.

Care examples will be shared to highlight themes, and how care cultures play a major factor in early detection of practice issues.

The session will be delivered by Complaint Inspector, John Elliott. John has a background in Children’s Social Work before moving to the Care Inspectorate in 2012. John works in the complaints team and is involved in many practice development areas including restraint reduction, corporate parenting, child protection, and promoting children’s rights.

The ALLIANCE will be using Zoom for this event. The event is not designed to elicit personal information from participants, however, should you register to attend you must be aware that transfers personal data to the USA and that any personal data you choose to share will be transferred to a country that does not provide adequate protection and that no adequate safeguards aimed at providing protection for the data are being implemented.

This event will be conducted online. The event password and instructions will be sent in advance.

We would be delighted to be joined by you or a colleague on the day so please feel free to share. To indicate accessibility needs and register your place, please email

Event details


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