You Make a Difference (Intelligent Kindness) – Event Series – Inverness

Hosted by The ALLIANCE, NHS 24, University of the Highlands and Islands, NHS Highland, the Scottish Ambulance Service, and Highland Hospice.

We are delighted to offer five free hybrid sessions—available online and in person—for all healthcare professionals.

About the Session

Presented by: Tommy Whitelaw, National Lead for Person Centred Voices

This inspiring session explores how we can build more compassionate, supportive, and human‑centred environments—whether we are delivering or receiving care, advice, or support.

Drawing on his personal experience as a full‑time carer for his late mum, Joan, Tommy shares powerful reflections on the impact of kindness, empathy, and connection in health and care. His story reminds us that every interaction truly matters.

The session aligns with the Chief Nursing Officer for Scotland’s Vision for Nursing and focuses on:

Intelligent Kindness – empathy in action

What Matters to You? – understanding what matters most to people

Civility Saves Lives – creating respectful, collaborative cultures

Self-Care – sustaining we to support others

Active Listening – hearing and valuing every voice

Registration

Please register for one session only using the link.

Event Schedule

Wednesday 25 March 2026

• Session 1 – Online

11:00–12:30

Morning online session

(Microsoft Teams link provided upon registration)

Session 2 – In Person

• 17:00–19:30

Highland Hospice, Ness House, 1 Bishops Road, Inverness IV3 5SB

Light refreshments provided

Thursday 26 March 2026

• Session 3 – Online

09:00–10:30

Morning online session

(Microsoft Teams link provided upon registration)

Session 4 – In Person

• 13:30–16:00

Lecture Theatre, University of the Highlands and Islands (UHI),

UHI House, Old Perth Road, Inverness IV2 3JH

Light refreshments provided

Session 5 – In Person

• 17:00–19:30

Highland Hospice, Ness House, 1 Bishops Road, Inverness IV3 5SB

Light refreshments provided

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