Carer Voices launches hug postcard in partnership with NHS Lothian

Section: People and NetworksType: News Item Date Published: 13th May 2020

NHS Lothian and the Carer Voices project have launched a printable 'hug' postcard to support health professionals in responding to COVID-19.

In partnership with NHS Lothian, the Carer Voices project has created a printable postcard to help health and social care professionals and people help combat the loss of touch in delivery of care during the COVID-19 crisis. It is hoped that the initiative will continue to promote person-centred care, help provide some reassurances to carers and loved ones, answer basic queries and link people to local services and support during the outbreak.

Through the carers ‘check in and chat’ service, Carer Voices Project Lead, Tommy Whitelaw has been working in collaboration with NHS colleagues to provide a listening ear and connect families through the use of technology at a time that hospital visits have been restricted to reduce risk.

Tommy says: “It is great to continue our work with Gillian McAuley and all at NHS Lothian. Intelligent kindness tells us that when we are kind to each other, our hearts synchronise. In person or on card we can keep kindness at the heart of people and relationships.”

Director of Strategy and Engagement, Irene Oldfather says: “In these lonely times when a little kindness can go a long way, virtual hugs matter. The ALLIANCE is delighted to support the work of NHS Lothian by giving a virtual hug to those anxious, worried and experiencing loss.”

Tommy’s Intelligent Kindness Campaign resonates across Scotland and we hope our listening ear will be reassuring for families and carers just looking to chat in these otherwise very isolating times.”

For any queries about this initiative, please email

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