Researchers from the University of Oxford studied the use of the video consultation service across health and care services in Scotland.
A team of researchers have published an independent evaluation of progress and achievements in relation to the roll out of video consultations, and to learn about people’s experiences of implementing them so far.
The paper, commissioned by the Scottish Government and produced by the University of Oxford, looks at;
- The clinical appropriateness of the service
- The technology required to deliver it
- The views of people who access support and services and health and care staff, on their experiences of using the platform
- Recommendations for the conditions that need to be in place for the service to be implemented and scaled up
Importantly, the field research was undertaken before the COVID-19 outbreak, during which time the use of such technology has increased dramatically.
A further phase of the evaluation has been commissioned to explore the rapid scale-up of the service in response to the COVID-19 pandemic.