The Scottish Government wants to better understand how care experience survey data is currently used.

The Scottish Government are currently undertaking a review of the Scottish Care Experience Survey Programme. The programme includes a suite of national surveys which aim to provide local and national information on the quality of health and care services from the perspectives of those using them. The programme currently consists of four surveys:

  • The Health & Care Experience Survey (HACE) covers GP services, Out of Hours care, social care and caring responsibilities. This survey also informs the Integration Indicators, Gender Equality Index and Mental Health Quality Indicators.
  • The Inpatient Experience Survey (IPES) covers all aspects of inpatient stays from admission to care at home after discharge.
  • The Maternity Care Survey (MCS) covers postnatal, antenatal and hospital-based maternity care.
  • The Scottish Cancer Patient Experience Survey (CPES) covers a range of cancer care including diagnosis, support during treatment and inpatient/outpatient care.

As part of the review, they would like to understand how care experience survey data is currently used and how effectively it caters to user requirements, as well the anticipated data user needs for the future. They have put together a survey to seek the views of anyone with an interest in care experience data and evidence. They are keen to get input from as many people as possible, from all sectors and backgrounds, including users of current and past surveys and those who would be users of future surveys (including potential future surveys which may cover additional services) that relate to areas of their work/interest, even if they have not previously used the existing surveys directly.

The survey can be found here: Care experience programme review – data user survey

This survey includes sections to provide feedback about each of the current surveys, alongside a dedicated section for future surveys (including potential future surveys covering additional services). It is possible to skip the sections relating to surveys that are not relevant to you or you have no feedback on, but we’d like to invite all respondents to fill in the “future surveys” section irrespective of their current use of the existing surveys. The survey should take less than 15 minutes to complete.

Please submit your response by 30 March 2024. If there are any questions, please contact kirsten.campbell@gov.scot.

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