People’s experiences GP practices, out of hours healthcare and unpaid caring

Section: Health and Social Care IntegrationIn the CommunityType: News Item Date Published: 13th October 2020
Illustration of a desk scene, with a laptop displaying the word 'report' on the screen

Results from the 2019/20 Health and Care Experience Survey have now been published.

The survey asks about people’s experience of accessing and using GP practices and other local healthcare services, accessing care, support and help with everyday living, and unpaid caring responsibilities. Over 160,000 people registered with a GP practice in Scotland took part.

The findings include:

  • 92% said that they could look after their own health very well or quite well.
  • 79% rated the overall care provided by their GP practice positively, down four percentage points from the last survey.
  • 85% found it easy to contact their GP practice in the way that they want to and 77% per cent were happy with their GP practice opening hours.
  • 92% were able to obtain two working day access to their GP practice (a slight decrease from the previous survey).
  • 64% were allowed to book an appointment at their GP practice three or more working days in advance (down from 68% in the previous survey).
  • Around three quarters of people who had contacted their GP practice in the last 12 months received most of their treatment or advice from a doctor.
  • People were generally positive about their experience of care. They were most positive about understanding information they were given and being able to ask questions.
  • 79% of those who accessed treatment or advice from an NHS service when their GP practice was closed  rated the overall care they had experienced positively.
  • 25% of those who need help with everyday living said that they received funding from the council, 17% received funding from the NHS and 49% said that they funded help with everyday living themselves or from family.
  • 69% of those who accessed care, support and help with everyday living rated the overall help, care or support services as either excellent or good.
  • 76% of those receiving care, support and help with everyday living said they were treated with compassion and understanding.
  • 15% look after or provide regular help or support to others.
  • Of those providing care, 34% say they feel supported to continue care (down three percentage points from the previous survey).

To find out more and read the report, visit – (this link will take you away from our website).

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