News

The General Medical Council publish updated guidance about patient feedback

Section: Policy into PracticeType: News Item Date Published: 20th November 2020
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The updated guidance makes it easier for patients to give feedback about the care they have received from their doctor.

Patients now have more options for providing feedback, using tools and methods that work for them. Doctors are no longer asked to collect feedback using a structured questionnaire, which is not suitable for all patients, and does not always allow them to comment on things that matter to them.

With an increase in remote consultations due to COVID-19, the way that care is being delivered has changed. The General Medical Council hopes that the updated guidance will give patients more opportunity to share their experiences.

The updated guidance follows from a consultation last year (this link will take you away from our website) on changes to patient feedback requirements. The Council heard from nearly 800 patients, doctors and employers between 30 April to 23 July 2019.

You can read the updated guidance in full via the General Medical Council website. ‘Guidance on supporting information for appraisal and revalidation’ (this link will take you away from our website).

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