Video conferencing and the third sector

Section: DigitalType: News Item Date Published: 23rd June 2020
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We're looking to understand the emerging needs around using video conferencing tools to support remote service delivery.

Coronavirus (COVID-19) has significantly affected how organisations are working and delivering services across the third sector. As a result, many organisations have had to adapt to working and delivering services remotely. Some organisations are using digital tools, as well as phone and text services.

Over the next couple of weeks, our digital team will be carrying out user research to understand the emerging needs of the third sector around using video conferencing tools for remote service delivery. The purpose of this work is to determine what support third sector organisations working across health and social care require with regards to their use of these technologies.

We want to hear from people from a range of organisations who have experience of using different technologies for delivering services remotely. Whether it is through Microsoft Teams, Zoom, Near Me or even WhatsApp, we want to hear how this worked for you and what could have supported you through the process.

The user research will consist of individual interviews and an online survey. To register your interest for an interview, email Carmen Paputa-Dutu, Digital Health and Care Development Officer at

Alternatively, you can fill in our survey anonymously (this link will take you away from our website). The survey will close on 22nd of July.

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