ALISS announce service review emails 

Automated reminder emails to users have started, following the most recent technical improvements to ALISS.

ALISS is ‘A Local Information System for Scotland’; it’s vision is that everyone in Scotland can access the information they need to help them live well. ALISS allows users to find relevant local and national services, groups, activities and resources by providing a searchable web-based information platform.  

One of the key challenges facing the ALISS programme is that of data quality.  Keeping any information source up to date can be difficult, and with approximately 5500 services listed, ALISS is no exception. 

With this in mind, a range of improvements to ALISS have seen the start of a system of automatic emails being sent to users, reminding them to keep their ALISS entries up to date.  These will operate as follows: 

• If 10 months have passed since the entry was added or reviewed, a reminder email will be sent. 
• If 11 months have passed, a further reminder to review the entry will be sent by email. 
• If 12 months have passed, an email will be sent stating that the out-of-date entry will still appear in search results but will be placed at the bottom of the results list until it is reviewed. 

Each email will contain a direct link to the relevant entry, allowing the user to review the information held with an option to change it if necessary. 

Digital Assistant Director at the ALLIANCE, Chris Mackie said: 

“Following extensive engagement and user research, we are pleased to announce that automatic prompt emails will be sent to ALISS users from now on.  Better quality information on ALISS benefits everyone, especially those who will want to access health and wellbeing services, resources, groups and activities in their communities.” 

You can connect with the ALISS team by contacting hello@aliss.org 

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