The Herbert Protocol and ensuring safety for people living with dementia
- Written by: Irene Oldfather — The ALLIANCE — Director of Strategy and Engagement
- Published: 24th March 2021

Irene Oldfather reflects on the importance of the Herbert Protocol for locating people living with dementia who have been reported missing.
I was really heartened to see the ALLIANCE being invited to comment on the most recent incarnation of the Herbert Proposal as used by Police Scotland.
The Herbert Protocol is an information gathering process to assist the police to find a person living with dementia who has been reported missing, as quickly as possible. Developed as a form, information about a specific person living with dementia can be completed by a family member, friend, neighbour, primary carer or other circles of support. This information can then be used by the police to help identify and locate the missing person.
I wrote a blog some years ago about Janet who had dementia and went missing for a week in Glasgow only to be found dead a week later by the Clyde. Janet had got on and off buses and gone in and out of shops over the week. You can only imagine the confusion and loneliness she must have felt and the agony that her family must have gone through during that week. Sadly Janet isn’t the only person who has gone missing. I was therefore personally really pleased to see the third Dementia Strategy give a commitment to dealing with missing persons.
There are examples of good practice of this in Europe. For example, Belgium has a dedicated Missing Persons unit, and I was privileged to speak at an Age Platform conference in Brussels alongside the Head of Unit. The talk was harrowing, the statistics grim and the photographs of the people found still stick with me. Many were found dead within two miles of where they first went missing.
The Herbert Protocol is an opportunity to put in place a plan around how we keep people safe and, when they do go missing, to ensure that as a Community we know what to do, who to alert and how to handle the situation.
Having information lodged about what matters to individuals, taking forward the principles of the What Matters to You Movement, would very quickly allow us to reduce distress and reassure individuals about familiar things while they wait for family to arrive.
Often as citizens we don’t know how or when to intervene, an awareness campaign around what to do and how to support in these very difficult situations is to be welcomed.
It’s important to remember that Dementia is everyone’s business, and it’s just as important to raise awareness around mental health. We don’t blink about first aid training or CPR to prevent out of hospital cardiac arrest. Is it time to undertake training in responding to less visible issues in our society?
End of page.
You may also like:
To mark ‘What matters to you?’ Day, The ALLIANCE's Barbara Flynn considers the impact of Tommy Whitelaw’s talks for nurses and midwives.
Continue readingThe ALLIANCE’s Humans of Scotland project works to challenge stigma.
Continue readingIn her latest TFN column, our Chief Officer Sara Redmond reflects on post election feelings and Scotland’s future.
Continue readingALLIANCE Chief Officer, Sara Redmond, reflects on our Annual Conference 2026 and how we're turning hope into action.
Continue readingALLIANCE member, Catherine, shares the importance of initiatives like 'What Matters To You?' Day in promoting person centred care.
Continue readingLearn about how the ALLIANCE has championed joined-up, person centred care.
Continue readingDementia Action Week highlighted some great resources and support for people living with dementia and their family, friends, and carers.
Continue readingSteven Mair gives us an insight into his role as a gamer at the Glasgow Children’s Hospital Charity.
Continue readingSince 2009, ALISS has helped people find local health and wellbeing support. Any group, big or small, can add their information.
Continue readingThe new Scottish Government must turn promises into action to improve hospice and palliative care
Continue readingTogether, we can create lasting change for everyone living with Crohn’s or Colitis.
Continue readingFind out more about these digital self management tools and how to get in touch to arrange an information session.
Continue readingOur Chief Officer Sara Redmond addresses recent commentary on the relationship between Government and the Third Sector.
Continue readingCornell explores how we can build an environmental human rights-based culture
Continue readingLouise Coupland, Digital Health and Social Care Programme Manager shares her opinions on the national roll out of MyCare.scot.
Continue readingChris Mackie, Director of Digital, looks back at how ALISS has developed, grown, and innovated over time.
Continue readingCrohn’s and Colitis care in Scotland is at a pivotal moment. Urgent action is needed to tackle delays and poor access to vital services
Continue readingThe ALLIANCE’s Lewis Shaw reflects on the importance of rehabilitation support.
Continue readingIsabella Goldie of Deafblind Scotland reflects on the value of partnership work.
Continue readingFind out more about the inaugural Power of Attorney Day taking place on 22 April 2026.
Continue readingDr Hannah Tweed reflects on 20 years of the Scottish Sensory Hub, the important work they do and why it matters.
Continue readingAs part of our 20 year anniversary, Kerry shares her reflections on how far the ALLIANCE has come, our achievements, and our impact.
Continue readingIn her latest TFN column, our Chief Officer Sara Redmond reflects on 20 years since Scotland moved to put children at the centre of policy.
Continue readingCancer care in Scotland is at a critical moment. Macmillan is calling for urgent action ahead of the parliamentary elections in May
Continue readingMhairi Campbell reflects on Premenstrual Dysphoric Disorder (PMDD) not being recognised as having a severe impact on life.
Continue reading