The design of ALISS is centred on, and created around user research.

We follow a person centred design process in the ALISS programme, where we conduct research with people that use our programme to gather insights directly from them and inform to redesign and evolve ALISS so that we can keep improving the experience of engaging with it.  

Our user research and service design can vary depending on the kind of information or process that we’re working on. Some of the ways we work with participants are through one-to-one interviews, surveys, workshops, focus groups and other general engagement activities. When we have prototypes of ideas, we also may look for people to test or provide feedback to make sure that we’re developing an outcome that works. 

If you are interested in being involved in person-centred design, please email  

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