We undertake a person centred design approach to learn from people using ALISS and improve the programme based on their insights. 

Person centred design begins with user research, where we gather feedback from people who search or contribute to ALISS through methods like interviews, surveys, workshops, and focus groups.  

We then analyse the information we’ve gathered and turn them into specific insights that can inform our service design, where we prototype new processes and features for ALISS based on what might respond well to that feedback.  

This is usually a repeated process, where we design new ideas, then conduct further research to test them, and adjust our changes accordingly until we settle on a way forward.    

Our aim is to improve the experience of using ALISS based directly upon the needs of people that use it.  

To learn more, please email user-research@alliance-scotland.org.uk