Health and Social Care Alliance Scotland
People at the Centre

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Policies

Area: Lived experience
Knowledge Hub Policies

In this section, you can find example policies that you can adapt and implement to support your organisation's engagement practices.

Creating and implementing effective policies is essential for fostering a supportive environment for lived experience engagement. This section provides a selection of the ALLIANCE’s policies that you can adapt and implement in your organisation, which have proven successful in promoting inclusivity, respect, and ethical practices across our programmes and lived experience networks.

You can view our example policies by clicking on the boxes below and downloading the files.

Please note that the policies on this site have been designed for and reflect the work of the ALLIANCE.  They do not constitute legal or other professional advice. While you are welcome to adapt these policies for your own use, you should consult your professional adviser for legal and other advice.

You may also need to adapt these policies to better suit the communities you are supporting or speaking to, and the unique needs they may have. It is also important to continually update your policies to reflect the needs of your community members and stakeholders, as well as your evolving organisational values.

We are continually developing new resources to share on the Knowledge Hub, but if you are looking for policies in a specific area that we have not covered, please feel free to suggest topics to us by emailing rachel.cairns@alliance-scotland.org.uk.

Resources:

The Alliance is led by its members and a key part of harnessing our members' experience is by gathering people's stories of living with and managing their conditions. The ALLIANCE Volunteering and Involvement Policy sets out how we do this.
Download Word Document (87 KB)
The purpose of this policy is to protect the people with whom we engage against abuse, protect our staff against abuse and unwarranted allegations of abuse and to provide a safe environment for our staff to work within.
Download Word Document (91 KB)
The purpose of the expenses policy is to provide staff with clear guidance on the organisation’s position on the validity of expenses, the procedures for making an expense claim, the controls around the process and the proper authorisation required.
Download Word Document (94 KB)
We seek to ensure that those we work with and the ways that we work with them are consistent with our core values. The ALLIANCE Ethics Policy sets out how we do this.
Download Word Document (89 KB)
The ALLIANCE is committed to encouraging equality, diversity and inclusion in the workplace and eliminating unlawful discrimination. The aim is for our workforce and members to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. This policy sets out how we achieve this aim.
Download Word Document (85 KB)
The ALLIANCE is committed to ensuring that those who use our services benefit from friendly, productive and therapeutic working relationships with staff based on a culture of mutual respect, trust and safety. This policy sets out how we achieve this aim.
Download Word Document (84 KB)
The ALLIANCE believes that effective engagement requires mutual respect and trust, and communication that is open, honest and clear. This code of conduct is designed to support this and sets out what is expected of everyone attending any event hosted or facilitated by the ALLIANCE.
Download Word Document (87 KB)