In September 2019, as part of our celebration of good practice, Tommy Whitelaw, spoke to social care staff at Leicester City Council. His messages of intelligent kindness strongly resonated with our adult social care department. Over the past year, we have been supporting a culture change by focusing on strengths based practice which puts people at the centre of all that we do.<\/p>\n
Following Tommy\u2019s session, we noticed that our conversations were focused around asking, listening and doing what matters to people. Practice was changing and examples of kindness were shining though. \u00a0Although this has always been the case, we began to celebrate this and hear about it more as we felt empowered to work more flexibly. In January 2020, Tommy returned and spoke to an enthusiastic crowd of adult social care staff. In total, 270 people have listened face to face.<\/p>\n
Soon, Tommy will return to spend time with staff in care homes and care agencies to\u00a0 emphasise that everyone can make a difference with the small (and larger) acts they do.<\/p>\n
We now hear stories of kindness each day and ask \u2018what can do to help\u2019 and \u2018is there anything else you\u2019d like to tell me\u2019 while taking the time to support people. It\u2019s the little things that we\u2019d all want, coupled with starting to refer to people \u00a0by their name or as \u2018people\u2019 rather than \u2018service users\u2019. Tommy has helped us celebrate humanity. This difference will continue, as the principles of what matters to people are now embedded in our new practice guidance. This will support our change in conversations and communications with the people we work with and support. Thank you for encouraging us to think about love and practice with kindness.<\/p>\n
Our commitment to continue to make a difference to the people accessing our support started with a pledge tree, a summary of which is above.<\/p>\n
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