{"id":2010,"date":"2022-04-13T16:42:34","date_gmt":"2022-04-13T15:42:34","guid":{"rendered":"https:\/\/www.alliance-scotland.org.uk\/lived-experience\/?post_type=casestudies&p=2010"},"modified":"2022-04-13T16:42:34","modified_gmt":"2022-04-13T15:42:34","slug":"a-year-of-what-matters-to-you-at-east-and-north-hertfordshire-nhs-trust","status":"publish","type":"casestudies","link":"https:\/\/www.alliance-scotland.org.uk\/lived-experience\/casestudies\/a-year-of-what-matters-to-you-at-east-and-north-hertfordshire-nhs-trust\/","title":{"rendered":"A year of What Matters to You? at East and North Hertfordshire NHS Trust"},"content":{"rendered":"

With great thanks to Lauren Butterfield, What Matters To You Volunteer Coordinator, and Tracey Van Wyk, Head of Continuous Quality Improvement, at NHS East and North Hertfordshire for inviting the ALLIANCE’s Tommy Whitelaw to host our You Make A Difference sessions to the team. It has been a privilege to meet with everyone, and discuss the values of What Matters to You? (this link will take you away from our website).<\/a><\/p>\n

It is great to see the incredible work of the team captured in their newly published annual report for the what matters to you team. You can access the full report here<\/a> .<\/p>\n

Thanks to the team, and a few words from them:<\/p>\n

“In 2021-2022 we set up and ran the \u2018what matters to you?\u2019 volunteer team. This was in response to several things happening:<\/p>\n

–\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Visiting remained restricted due to infection prevention and control of Covid-19<\/p>\n

–\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Demand for acute services was high<\/p>\n

–\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Capacity was often affected by isolation required for Covid positive staff members<\/p>\n

–\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Well-being of the teams was a consideration due to the pandemic and the resulting stress levels inside and outside of work<\/p>\n

We acknowledged all of these factors may have an impact on patient and carer experience. To this end we set up the \u2018what matters to you?\u2019 team with the help of funding for a band 5 coordinator from the East and North Hertfordshire Charity. The coordinator was to set up a team of volunteers who were going to do three things:<\/p>\n

–\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Book and carry out virtual visiting<\/p>\n

–\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0What matters to you conversations- Ask, listen and do what was within their remit and handover to the clinical teams if this was outside of their remit<\/p>\n

–\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Data collection for improvement- support the collection of FFT data and what matters to you data in order to drive patient and carer experience projects<\/p>\n

You can read our full report with examples of our work here<\/a>”<\/p>\n

 <\/p>\n","protected":false},"featured_media":2011,"template":"","class_list":["post-2010","casestudies","type-casestudies","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nA year of What Matters to You? at East and North Hertfordshire NHS Trust - Lived experience<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.alliance-scotland.org.uk\/lived-experience\/casestudies\/a-year-of-what-matters-to-you-at-east-and-north-hertfordshire-nhs-trust\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"A year of What Matters to You? at East and North Hertfordshire NHS Trust - Lived experience\" \/>\n<meta property=\"og:description\" content=\"With great thanks to Lauren Butterfield, What Matters To You Volunteer Coordinator, and Tracey Van Wyk, Head of Continuous Quality Improvement, at NHS East and North Hertfordshire for inviting the ALLIANCE’s Tommy Whitelaw to host our You Make A Difference sessions to the team. 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