Hanover (Scotland) Housing Association Ltd

Our vision is to help older people feel safe and secure at home and to live fulfilling and independent lives.

To achieve our vision we have four key values:

Above and beyond;

Simple solutions for life;

Putting the customer first;

Health, happiness & independence.

We are committed to providing the highest standards of service for all our customers and we use the following principles to achieve our goals:

We will provide well designed, well maintained, affordable, warm and modern housing;

We will find simple and practical solutions that make a real difference to the lives of our customers;

We will build positive and lasting relationships with our customers and stakeholders;

We will aim to exceed our customer’s expectations and to provide high quality personalised services that enhance their quality of life;

We will create and will continually look for new ways of working which will add value and develop our people.