Health and Social Care Alliance Scotland
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A new approach to handling adult social care complaints in Scotland

  • Type: Event
  • Date: 19/11/2026 at 12:00pm - 1:00pm
  • Location: Online
    • Apply Online

Join a lunchtime workshop and a report launch to hear about a new project: making the complaints systems better in adult social care.

Join the University of Stirling and University of Glasgow for the launch of the Scottish Adult Social Care Complaints Policy Lab’s final report. Over the past year, the Policy Lab has brought together stakeholders from across the Scottish social care sector to identify innovative approaches to complaint handling.

The work of the Policy Lab was funded by the Economic and Social Research Council and led by a team from the University of Glasgow and the University of Stirling.

The workshop will:

  • Set out the key findings of the Policy Lab
  • Introduce new guidance and a self-assessment tool for social care providers
  • Identify priorities and next steps for adult social care complaint handling

The workshop will be of interest to people who use adult social care/support services, unpaid carers, adult social care/support providers, local authorities, policymakers, complaint handlers, ombudsman offices and regulators.

A full agenda will follow shortly.

You can now sign up to attend the workshop.

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