Over three million UK households now benefit from safer, more reliable digital landlines as BT invests to upgrade the nation
- Area of Work: The ALLIANCE
- Type: News Item
- Published: 30th April 2026
An update on our ongoing engagement with BT

In the final year of the nationwide upgrade, BT is reminding customers that failing to respond to messages from their provider may result in disruption to their phone or broadband services as the switchover deadline approaches.
Support is available, particularly for vulnerable customers – with enhanced protection, including free engineer visits and backup power where needed.
The move is part of BT’s once-in-a-generation investment in future-proof connectivity across the UK and supports long-term economic growth.
You can read the full article here: Over three million UK households now benefit from safer, more reliable digital landlines as BT invests to upgrade the nation
Further information and support is available here: Connected Together, or by calling 0330 1234 150
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