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Important update for users of Contact Scotland BSL

  • Area of Work: Scottish Sensory Hub
  • Type: News Item
  • Published: 24th November 2025

From 12.01am on 1 December 2025, Deaf and Deafblind BSL users will need the new app to access the service or use the website

Sign Solutions is the new supplier of Contact Scotland BSL and will deliver this service from 1st December 2025.

Action Required for Deaf and Deafblind BSL users:

From 1 minute past midnight on 1st December 2025, Deaf and Deafblind BSL users can access Contact Scotland BSL by:

Action Required for services and organisations:

If you have the Contact Scotland BSL website link embedded within your own website or other communication materials, you do not need to update these – the link to https://contactscotland-bsl.org will remain valid.

Returning Calls to Deaf BSL Users:

If you have a direct call link this will need to be updated, as direct call links will route to the previous service supplier.

To return a call to a Deaf or Deafblind person you will now need to dial 0141 530 8113 and provide the user’s email address or SMS details.

All the information about the Contact Scotland BSL update and the actions required from 1 minute past midnight on 1st December 2025 are provided in the BSL video (captions, no voice-over) below.

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