Join us in exploring the insights of Discover Digital’s project

Explore some of the findings from the seven funded projects.

The ALLIANCE Digital Health and Care team announced in August that Discover Digital had funded seven projects to engage seldom heard communities to support improved digital health and care.

We are excited to share some insights from LGOWIT, the PBC Foundation, Moray Wellbeing Hub and Happy to Translate. These projects heard from people living with long term conditions, including those in remote and rural areas, and older people from ethnic minorities.

We have thoroughly enjoyed working with these projects and have received fantastic engagement that will be invaluable for the future of Discover Digital.

A Digital Pandemic

From taking part in Zoom quizzes and virtual events, digital has been a lifeline to many throughout the Pandemic. During this uncertain time, access to online services and support has also helped people to manage their conditions and alleviated feelings of anxiety and isolation.

While this is encouraging, there remains a fear that digital is here to dominate and replace face-to-face contact. We have found that personal interaction is preferred by those with language barriers and others are simply not interested in learning to use these tools. This reinforces our belief that digital is not a one-size fits all approach and choice should always come first.

Trusting Technology

Hacking risks are not just feared by those who use services but also the health care professionals. If they are afraid to use digital tools, how can we expect the public to place their trust in technology?

This anxiety has prevented people from accessing the services that are right for them. We found that, over cyber security fears, Zoom has been refused by health care professionals. To provide the best quality of care possible, they need to be confident in and empowered to use these tools.

The Choice Conundrum

We live in an age where there is an abundance of choice. While it is great to have an unlimited range of movies and TV shows, people can find too many options overwhelming. It can be a barrier to exploring new technology and instead of trying a new app or service people may stick with what they know and trust.

It is wonderful that many expressed being comfortable in using technology and getting online. What is lacking is a knowledge of the trusted digital tools and the ability to pick ones that will work for them. This just shows how important the work of Discover Digital is, and will continue to be, in raising awareness of digital tools and empowering people with digital skills and confidence.

The ALLIANCE is extremely grateful for the hard work of the funded organisations and is looking forward to releasing further insights and engagement for this project.

Read the full reports and watch the animations (this link will take you away from our website).

We will be hosting our Discover Digital, connecting communities event for Self Management Week 2021 on Tuesday 28 at 10am. It will give you the chance to hear directly from the organisations on the insights that they have gathered. We would love to see you there!

Follow us on Twitter for updates @DHCSsot (this link will take you away from our website).

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