Case Studies

Community Led Support Works!

Type: Case Study

Elaine Torrance from NDTi discusses the benefits of Community Led Support in the programme's pilot areas

We all know that we need to change the way we provide health and social care in Scotland. There are budget challenges and people often feel frustrated by delays waiting for an assessment or support. To address these challenges several Health and Social Care Partnerships together with our key partners in the 3rd sector have been working with the National Development Team for Inclusion (NDTi) to implement the Community Led Support programme.  A recently published evaluation report demonstrates that this approach really works with waiting times reduced, better outcomes for people and improved staff morale.

The programme is built around the principles of co-production and inclusion and there is a focus on early intervention, devolved decision making, minimising bureaucracy, working with communities and building on people’s own strengths and assets. This is music to people with lived experience, carers and staff and the evidence support this. Key to this is having a different conversation and providing innovative solutions.

So what has changed?

  • Community hubs or new front doors have been created to enable people to drop in have an early conversation rather than being placed on long waiting lists. These are supported by all partners including the 3rd sector who are able to provide local information and support at an early stage and often avoid the need for statutory support.
  • Paperwork has reduced and focuses on what is important to people
  • Staff training to support effective strength based conversations has taken place
  • People report feeling more in control of their own lives and have better outcomes

If you want to know more about the CLS programme or the work of NDTi in Scotland contact – Elaine Torrance, Development Lead for Scotland:

elaine.torrance@ndti.org.uk / telephone 07815 537408/

Website and head office – ndti.org.uk (this link will take you away from our website) – 01225 789135

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