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The Care Inspectorate is developing care surveys

  • Area of Work: Policy and Research
  • Type: News Item
  • Published: 3rd June 2024
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Read more about the surveys they are developing for people and their families who access care at home and housing support services.

The Care Inspectorate are developing care surveys that reflect the Health and Social Care Standards. These will replace the old care standards questionnaires (CSQs) and link to their quality frameworks for care services.

They want to include the views of people who experience care, as well as their relatives, friends and carers in our scrutiny and improvement work and these surveys will help them do that.

The surveys have a stronger emphasis on hearing about people’s experiences and outcomes and they hope this will enable more people to tell them about their care. They want people to be able to engage much more meaningfully with their inspections, in the way that suits them best. They designed these surveys to support this in a flexible way. 

These surveys will be distribute by care providers. Throughout the year, the Care Inspectorate will send electronic survey links directly to managers of care services. They ask that these links are sent to the relevant key people within your service who use and support you to deliver care.

There are four different electronic surveys:

  • people who experience care
  • service staff
  • relatives and carers
  • and, where appropriate, external professionals such as district nurses and G.P.s.

You can find more information about this on their website.

If you need the survey in an alternative format, such as a different language or easy read, please give them a call on 0345 600 9527 or email enquiries@careinspectorate.gov.scot

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