Kindness is the Secret

Section: People and NetworksType: News Item Date Published: 16th February 2021

As its Random Act of Kindness Day we are sharing a lovely poem from Gillian McAuley.

Carer Voices has been proud to share a platform on many occasions with Gillian McAuley, Nurse Director at NHS Lothian. Gillian has been a great partner in the pursuit of kindness in caring, having  launched the Kindness Is the Secret programme for creating a person-centred culture within healthcare.

This programme is designed to support clinical and non-clinical staff to develop a person centred culture for patients and staff within their clinical or work place environment. Moving away from professionals deciding what is best, to patients being experts in their care. Empowering teams to change the system they work in and support a positive staff and patient experience.

Our National Lead Tommy Whitelaw is a sponsor of the programme and has worked closely with Gillian in spreading the programme’s aims.  For Random Act of Kindness day Gillian shares a poetic reflection on what kindness means to her.

Kindness is a smile

Kindness is being clear

Kindness is acknowledgement

Kindness is self-awareness


Kindness is kinship

Kindness is a value

Kindness is a practice

Kindness is human need


Kindness is asking what matters

Kindness is connectedness

Kindness is the glue of the NHS

Kindness is the secret!


Gillian McAuley, February 2021

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