When you activate an ALISS account you are consenting to us processing your information to administer your account.

We will request a username, name, e-mail address, postcode and phone number to do so. You will also be required to provide a password, however, this will not be visible or accessible to ALISS and the ALLIANCE.

You may choose to provide additional information should you want to customise your account.

• You can select preferences such as the postcode area you want to search, the types of activity you are interested in relevant to health and wellbeing services such as advocacy, foodbanks, mental health support, homelessness support, local and national services and money advice etc.

• You can opt-in to get an e-mail digest provides you with notifications of new services that have been added or changes that have been made to services e.g. change of telephone number. These will be provided by e-mail.

• You can ask ALISS to remember your postcode for future searches.

• You can represent your organisation, and the services and locations linked to your organisation, which allows you to manage the information contained within these entries e.g. you can update the details.

When account holders or visitors search the ALISS website, either directly or via another website, we will collect your IP address, web browser, operating system, time of visit, pages visited, length of time on each page, referral site, flash version, network location, actual location (e.g. town) and search query. This information is collected using Google Analytics and Mixpanel. This allows us to identify popular and unsuccessful searches so that we may improve the service.

If you are logged in to ALISS then we will also collect your e-mail address and password (although your password is not visible or accessible to the ALLIANCE).

ALISS has a feedback function that allows users to feedback comments, complaints, report bugs and ask questions of ALISS. All visitors to ALISS can you use this function and to do so you will have to provide us with your name and email address.

Personal information regarding the user account is kept for as long as the user account is active. If you have registered for an ALISS account and no longer want to use it, you can request that all account information is deleted. Please note that once the request for the deletion is received all account information is deleted at the next available working day and no back up copy is made.

The ALISS website is hosted on Amazon webservices.

Heroku (Salesforce) is the proprietary software that provides the basis for all aspects of the ALISS website.

Amazon, Google, Heroku (Salesforce), Mixpanel Inc are all global organisations based in the USA and covered by the EU-US Privacy Shield.

Please read the full ALISS privacy policy (this link will take you away from our website).

Continue reading stories: